Good customer service is key to good customer security
My friend Nissan Ratzlav-Katz starting blogging about customer service in Israel and how tolerant many of us have become to sub-standard and even really crappy customer service. An objection I’ve heard frequently to Google Apps is that they don’t give customer service – although I would argue that great products delivered that work on a global scale […]
Ten steps to protecting your organization’s data
Here are 10 steps to protecting your organization’s privacy data and intellectual property. As a preface, begin with the understanding that you already have all the resources you need. Discussions with colleagues in a large forensics accounting firm that specialize in anti-fraud investigations, money laundering and anti-terror funding (ATF), confirm what I’ve suspected for a […]
Customer convenience or customer privacy
This is a presentation I gave at the UPU (Universal Postal Union) EPSG (Electronic Products and Services working Group) working meeting in Bern on Feb 20, 2007. About 25 people from 20 countries were present and it was a great experience for me to hear how Postal operations see themselves and what they do in […]
Credit card shims
Using shims that fit into the ATM machine and read your mag stripe data has been around for a while. It’s a good way to get the track 2 data but it won’t get your PIN (which if you are in Europe and the Middle East is part of the VISA chip and pin security […]
Wishing is not enough
This time of year I get lots of mail wishing me a good year.
Turning the tables on data theft
The State of Virginia is offering a very substantial reward for information that leads to the arrest of a malicious attacker who stole 8 million data records.
Speed is everything
Jeżeli wydaje ci się, że wszystko jest pod kontrolą, to na pewno nie jedziesz wystarczająco szybko. If you think everything is under control, it certainly is not going fast enough. Mario Andretti,Formula 1 Driver I saw this quote today and I was reminded of a takeaway from Andy Grove’s book – “Only the paranoid succeed”. […]
Great achievements involve great risk
Is it possible to have good kharma in information security – when you’re trying to keep the bad guys off your network (firewall, IPS) and keep the good suff inside (data loss prevention) and maintain good internal security (network surveillance)? I got a Powerpoint slide show in the email this morning from my friend Jeff […]
